Research Article

Impact of Business Interoperability on the Performance of Complex Cooperative Supply Chain Networks: A Case Study

Table 9

Impact of the introduction of the system for evaluating the quality of services provided by transporters.

Performance measure (s) Impact of BIDS1.1.2, system evaluating and the quality of service provided by transporters
20072008200920102011201220132014

Charges delivered with delay (%)3216864221.20