| RANK | CODE | FAILURE CAUSE | FREQUENCY INDEX |
| 1 | C3 | Customer’s requirements inaccurate, incomplete or not defined | 0,5992 | 2 | C2 | Continuous or dramatic changes to initial requirements | 0,5665 | 3 | C6 | Inaccurate time estimations | 0,5329 | 4 | C16 | Project requirements inadequately documented | 0,5092 | 5 | C10 | Not or badly defined specifications at the time the Project Team starts to work | 0,4859 | 6 | C5 | Inaccurate costs estimations | 0,4826 | 7 | C8 | Lack of Management support | 0,4605 | 8 | C25 | Unrealistic Customer’s expectations | 0,4507 | 9 | C4 | Disagreements or conflicts of interest among different departments involved | 0,4478 | 10 | C19 | Project Team’s misunderstandings related to Customer/User’s wishes or needs | 0,4417 | 11 | C17 | Project staff changes | 0,4306 | 12 | C22 | Quality checks not or badly performed | 0,4270 | 13 | C26 | Wrong number of people assigned to the project (too many, too few) | 0,4135 | 14 | C13 | Project Manager’s lack of communication skills | 0,4114 | 15 | C7 | Inadequate management of suppliers and procurement | 0,3828 | 16 | C18 | Project Team’s lack of competence | 0,3815 | 17 | C15 | Project Manager’s lack of vision | 0,3746 | 18 | C14 | Project Manager’s lack of competence | 0,3742 | 19 | C23 | Too much complex or new technology | 0,3574 | 20 | C20 | Project Team’s lack of commitment | 0,3537 | 21 | C24 | Unexpected events with no effective response possible | 0,3292 | 22 | C9 | Lack of previous identification of relevant rules and legislation | 0,3194 | 23 | C12 | Project Manager’s lack of commitment | 0,3009 | 24 | C11 | Political, social, economic or legal changes | 0,2662 | 25 | C21 | Public opinion opposition to project | 0,2428 | 26 | C1 | Competitors | 0,2261 |
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