Research Article

A Bayesian Best-Worst Method-Based Multicriteria Competence Analysis of Crowdsourcing Delivery Personnel

Table 1

Frameworks for individual competence.

FrameworkDimensions and their meanings

KSMTSS [33]Knowledge: a usable body of facts and concepts, retention of information, whether technical, or a method of communication
Skill: the ability to state a goal, list the action sequence, and think logically and systematically; problem-solving ability, accurate self-assessment, interpersonal ability to manage or orchestrate the work of a team
Motive: a desire to achieve goals as a reflection of improving one’s performance
Trait: physical control, a disposition to take an initiative, risk orientation
Self-image: a person’s self-assessment of the values and personal characteristics
Social role: a person’s perception of a set of social norms, fit in the expectation of social groups

CFBE [34]Cognitive competence: formal professional knowledge, tacit-practical knowledge, procedural knowledge, and contextual knowledge as well as knowledge application
Functional competence: occupation-specific function, process management, mental and physical skills
Behavioral competence: confidence, persistence, independent thinking, emotional and stress control, listening skills, task-centered awareness, interpersonal skills
Ethical competence: abide by the laws, the rule of morality, be sensitive to the needs of others and value, adopt appropriate attitudes, abide by the professional code of conduct, self-regulation, environmental sensitivity, customer-centeredness, moral judgment, acknowledge boundaries of own competence, keep up to date

KSEQ [32]Knowledge: use data, facts, and information about things and processes and understand the rationale and why in professional practice
Skills: identify problems, coordinate conflicting information, make a judgment in time and apply techniques and procedures to the job
Experience: the history of accumulated job experience
Qualifications: requirements for individuals to engage in certain occupations such as professional license and organization-specific training

CFPSM [35, 36]Cognitive competence: technical/theoretical knowledge, procedural knowledge, informal tacit/practical knowledge, contextual/background knowledge
Functional competence: “know how” things that an individual who works in a particular career field should be able to do and demonstrate, such as directing subordinates, goal and action management, human resource management, focus on others
Personal competence: Decisive action, ethical behavior, communication, focusing on results, influence others, self-management, information searching
Social competence: ability and willingness to cooperate, interact responsibly with others, act in a team and relationship-oriented manner
Meta-competence: ability to facilitate the acquisition of the other substantive competences or skills

KSAOs [37]Knowledge: a body of various professional knowledge such as law, business, manufacturing, communications, arts, health services engineering, and mathematics
Skills: content skills, process skills, resource management, social skills, technical skills, systems skills, and complex problem-solving skills
Abilities: physical abilities like flexibility, balance, and coordination; cognitive abilities like verbal, memory, and perceptual; psychomotor abilities like control movement, reaction time, and fine manipulative; and sensory abilities like auditory and speech
Other characteristics: achievement orientation, interpersonal orientation, conscientiousness, adjustment, social influence, and practical intelligence

APSRSI [38]Ability: task performance, the potential for performance under certain situational supports and constraints
Performance: know-how ability to perform physically or mentally, or both
Standardization: required tasks or responses to elicit performance are identical, identical working conditions, same administration for all test participants
Real-life: performance has to be observed in real-life situations
Standards: some level or standard of performance, such as “adequate,” “sufficient,” “proper,” “suitable,” or “qualified”
Improvement: competence is malleable, deliberate practice, education or some other environmental intervention can be used as tools for improvement

KSA [14]Knowledge: disciplinary knowledge, specific professional knowledge
Skills: working with artifacts, multitasking, processing information, instant decision-making
Attitudes: accuracy, coping with pressure, integrity, stress tolerance, feeling for specific jobs

KSASPDICL [39]Knowledge: disciplinary knowledge, knowledge base and cognitive competence
Skills: working with artifacts, functional competence, and perceptual motor skills
Attitudes: affective factors and meta-competence
Sociality: social skills, social interaction, and social role
Personal traits: individual merit
Discretion: mode of behavior, intuition, and revelation
Information: information processing and methodology
Context: specific situation and task, background, and culture
Learning: mode of learning, professional learning