[Retracted] Construction of Mobile E-Commerce Platform and Analysis of Its Impact on E-Commerce Logistics Customer Satisfaction

Table 8

Importance and satisfaction of factors affecting Taobao logistics service quality.

	Importance (%)	Satisfaction (%)
Integrity of delivered goods	37.52	5.79
Accuracy of delivery time	41.10	35.63
The correctness of the delivered goods	1.65	0
Service attitude of delivery staff	7.31	13.27
Delivery speed	6.77	63.27
Whether the logistics information is updated in time	1.05	0
The outer packaging of the goods is reasonable and in good condition	24.29	29.15