Understanding Service Providers’ Competency in Knowledge-Intensive Crowdsourcing Platforms: An LDA Approach

Table 1

Competency factors identified by LDA.

Topic	Clusters of keywords	Competency dimensions
1	Pursuit (追求)0.111; Online (线上)0.090; Process (流程)0.057; Offline (线下)0.041; Keep improving (精益求精)0.038	Online and offline coordination
2	Competition (竞争)0.127; Advantages (优势)0.058; Development (发展)0.039; Mindset (心态)0.037; Confront (面对)0.031	Competitive spirit
3	Demand (需求)0.078; Understanding (理解)0.077; Master (把握)∗0.040; Sincerity (真诚)0.036; Accurate (准确)0.035	Demand understanding
4	Promotion (提升)0.119; Improvement (完善)0.057; Brand image (品牌形象)0.055; Management (管理)0.046; Competitiveness (竞争力)0.042	Branding
5	Honesty (诚信)0.170; Principle (原则)0.093; Reflection (体现)0.072; Promise (承诺)0.034; Guarantee (保障)0.034	Trustworthiness
6	Team (团队)0.113; Enthusiasm (热情)0.063; Be filled (充满)0.050; Passion (激情)0.039; Devotion (热爱)0.037	Team environment
7	Production (作品)0.220; View (意见)0.044; Exchange (交流)0.031; Suggestion (建议)0.030; Idea (想法)0.029	Reasonable suggestion
8	Modification (修改)0.238; Patience (耐心)0.157; After-sales service (售后服务)0.046; Revision (修改意见)0.030; For free (免费)0.029	Modification and after-sales service
9	Cooperation (合作)0.161; Trust (信任)0.064; Relationship (关系)0.027; Long term (长期)0.026; Establish (建立)0.019	Customer relationship management
10	Innovation (创意)0.266; Responsible (负责)0.073; Promise (保证)0.048; Problem solving (解决问题)0.037; Originality (原创)0.031	Innovation ability
11	Market (市场)0.134; Perspective (角度)0.058; Market positioning (定位)0.056; User (用户)0.033; Analysis (分析)0.023	Customers’ industry background
12	Service (服务)0.195; Experience (经验)0.081; Provide (提供)0.060; Concept (理念)0.049; Accumulation (积累)0.019	Profession experience
13	Concentration (用心)0.273; Diligence (努力)0.162; Manage (经营)0.054; Contribution (付出)0.034; Win-win (共赢)0.033	Professional dedication
14	Team (团队)0.330; Goal (目标)0.057; Member (成员)0.043; Excellent (优秀)0.036; Power (力量)0.025	Team composition
15	Professional (专业)0.277; Service (服务)0.109; Quality (品质)0.041; Acceptance (认可)0.033; Word-of-mouth (口碑)0.030	Customer acceptance
16	Communication (沟通)0.268; Demand (需求)0.127; Timing (时间)0.053; Active (主动)0.035; Plan (方案)0.032	Communication ability
17	Achievement (成功)0.269; Grow (成长)0.166; Powerful (强大)0.086; Specifics (细节)0.033; Vision (发展)0.023	Achievement orientation
18	Ability (能力)0.367; Entrepreneur (创业)0.081; Experience (经历)0.058; Background (背景)0.052; Possess (具备)0.049	Entrepreneurial experience

The English words represent the translations of the original Chinese words in parentheses, and the decimals following “” indicate the probability that each word belongs to that topic.