Understanding Service Providers’ Competency in Knowledge-Intensive Crowdsourcing Platforms: An LDA Approach

Table 5

Global weights of competency dimensions.

Competency dimensions	Global weight	Rank
Customer relationship management	0.101	1
Communication ability	0.100	2
Profession experience	0.096	3
Demand understanding	0.081	4
Branding	0.072	5
Modification and after-sales service	0.067	6
Customer acceptance	0.063	7
Customers’ industry background	0.061	8
Reasonable suggestion	0.059	9
Entrepreneurial experience	0.054	10
Trustworthiness	0.052	11
Team composition	0.036	12
Online and offline coordination	0.034	13
Innovation ability	0.020	14
Professional dedication	0.018	15
Competitive spirit	0.014	16
Achievement orientation	0.012	17
Team environment	0.011	18