Table 11: The factor analysis results of trust.

VariableDimensionItemFactor loading
Contract-based trustAbility-based trustKindness-based trust

TrustContract-based trustTC10.9520.0560.032
TC20.5880.4310.277

TrustAbility-based trustTA10.1150.8980.309
TA20.1190.8980.273
TA30.0280.9070.250

TrustKindness-based trustTG1−0.0030.4770.775
TG20.0210.3880.841
TG30.1700.1230.899

Total variance explained: 74.556%