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Discrete Dynamics in Nature and Society
Volume 2018, Article ID 5385627, 12 pages
Research Article

An Evaluation Method of Comprehensive Product Quality for Customer Satisfaction Based on Intuitionistic Fuzzy Number

School of Management, Shenyang University of Technology, No. 111, Shenliao West Road, Economic & Technological Development Zone, Shenyang 110870, China

Correspondence should be addressed to Yinyun Yu; moc.qq@3815095303

Received 18 October 2017; Revised 1 January 2018; Accepted 24 January 2018; Published 25 February 2018

Academic Editor: Silvia Romanelli

Copyright © 2018 Wei Xu et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


How to maximize customer satisfaction is an important research topic in the service quality evaluation. This paper proposes an evaluation method of comprehensive product quality for customer satisfaction based on the intuitionistic fuzzy number. In this method, we design a questionnaire and investigate the customer’s language evaluation information of product quality evaluation, including product expectations and product perception at first. And then, the product quality evaluation model is obtained by Delphi method; that is, the first-level evaluation indexes and the second-level evaluation indexes are obtained and the weight vector of each evaluation index is determined. Next, language evaluation information translates into corresponding fuzzy numbers using intuitionistic fuzzy numbers. Therefore, the results of the product quality evaluation of the production system are obtained using the weighted mean method. Finally, an example is used to illustrate the feasibility and effectiveness of the proposed method.