An Integrated DEMATEL-ANP Approach for Mobile Banking Adoptions in China Market

Table 9

Summary of the available convenience services.

Ease of available common services
Category	Ranking	Number	%
Mobile payment (collection, payment)	Need improvement (≤3)	3	30
	Satisfied (>3)	7	70
Total		10	100
No card withdrawals	Need improvement (≤3)	7	70
	Satisfied (>3)	3	30
Total		10	100
Foreign currency cash reservation	Need improvement (≤3)	9	90
	Satisfied (>3)	1	10
Total		10	100
Cross-border payments	Need improvement (≤3)	9	90
	Satisfied (>3)	1	10
Total		10	100
Network reservation	Need improvement (≤3)	6	60
	Satisfied (>3)	4	40
Total		10	100