An Optimization Design Method of Express Delivery Service Based on Quantitative Kano Model and Fuzzy QFD Model

Table 5

CR importance evaluation information and its weight.

Customer requirements	E1	E2	E3	E4	CR fuzzy weighted	Final CR weight
CR1	VH	M	VH	M	(0.55,0.8,0.9)	0.0685
CR2	M	H	VH	M	(0.45,0.7,0.875)	0.0608
CR3	M	L	M	H	(0.25,0.5,0.75)	0.0442
CR4	H	H	VH	VH	(0.625,0.875,1)	0.0755
CR5	VH	H	M	VH	(0.55,0.8,0.925)	0.0689
CR6	M	H	H	M	(0.525,0.775,0.95)	0.0674
CR7	VH	H	L	VH	(0.475,0.725,0.85)	0.0622
CR8	VH	H	H	VH	(0.625,0.875,1)	0.0755
CR9	M	H	L	M	(0.225,0.475,0.725)	0.0420
CR10	VH	H	M	VH	(0.55,0.8,0.925)	0.0689
CR11	M	M	H	L	(0.275,0.525,0.775)	0.0464
CR12	H	M	VH	M	(0.475,0.725,0.9)	0.0630
CR13	VH	VH	H	H	(0.625,0.875,1)	0.0755
CR14	M	H	VH	VH	(0.55,0.8,0.925)	0.0689
CR15	H	H	M	M	(0.375,0.625,0.875)	0.0552
CR16	VH	M	H	M	(0.4,0.65,0.9)	0.0574

Notes: VL: very unimportant; L: unimportant; M: medium; H: important; VH: very important.