Utilization Status and Satisfaction with Medical Services in Nonresidential Foreign Medical Tourists Visiting a Korean Medicine Hospital

Table 3

Satisfaction survey conducted in foreign medical tourism patients visiting an integrative Korean medicine hospital ().

		%
Satisfaction level with Korean medicine treatment
Very satisfied	76	57.14
Satisfied	44	33.08
Neutral	10	7.52
Unsatisfied	2	1.5
Very unsatisfied	1	0.95
Most satisfactory Korean medicine treatment (multiple responses allowed)
Acupuncture	63	47.01
Pharmacopuncture	62	46.27
Chuna manual therapy	53	39.55
Herbal medicine	55	41.04
No response	3	2.24
Most satisfactory medical service (multiple responses allowed)
Hospital facilities and equipment	33	24.63
Expertise and reliability of the attending physician	98	73.13
Friendliness/courtesy of the medical staff	52	38.81
Cost-effectiveness of the treatment provided relative to one’s own country	22	16.42
Assistance and interpretation provided by the assisting staff	52	38.81
Time-sensitivity of the medical services	45	33.58
Most satisfactory nonmedical service (multiple responses allowed)
Information given regarding patient condition, treatment, and self-care methods	77	57.46
Explanation of the total and individual item costs	14	10.45
Services provided in consideration of cultural and religious diversity	11	8.21
Coordinator and interpretation services	92	68.66
Convenience and appropriateness of complaint filing and handling	9	6.72
Others	8	5.97
Change in perception of Korean medicine following use
Better	103	76.87
Worse	2	1.49
Same	26	19.4
No response	3	2.24