Evidence-Based Complementary and Alternative Medicine / 2020 / Article / Tab 4

Research Article

Development of Key Performance Indicators for Capturing Impact of Pharmaceutical Care in Palestinian Integrative Healthcare Facilities: A Delphi Consensus Study

Table 4

The consensus-based key performance indicators.

#KPISecond Delphi roundThird Delphi roundThematic area
MIQR% of panel members who rated the KPI 7–9MIQR% of panel members who rated the KPI 7–9

1Number of medication and/or CAM related problems identified and addressed/resolved by pharmacists including contraindications, inappropriate doses (over- and/or underdoses), allergies, interactions, duplications, omissions, vague/ambiguous orders, inappropriate routes of administration, inappropriate duration of therapy, and reported ineffective therapies.8.03.060.09.01.090.0Care

2Number of patients who received documented medication and/or CAM reconciliation by pharmacists including the best possible medication/CAM history/review and/or had their medication and/or CAM-related problems and discrepancies identified and addressed/resolved.8.03.562.08.01.088.0Reconciliation

3Number of patients who received direct, comprehensive, and/or collaborative care by pharmacists.7.03.560.08.02.086.0Care

4Number of patients for whom pharmacists were involved in planning/preparing/implementing/executing/completing a therapeutic plan.6.53.558.07.52.084.0Care

5Number of patients who received formal counseling/education on their diseases and/or medications/CAM by pharmacists at the time of admission, stay, transition of care, and/or discharge from the healthcare facility.6.54.056.07.01.082.0Counseling/education

6Number of written complaints on the services delivered by pharmacists received per a predefined period of time.6.04.052.07.01.080.0Competence/performance/satisfaction

7Number of errors committed by pharmacists per a predefined period of time.5.54.050.07.01.078.0Competence/performance/satisfaction

8Number of multi-healthcare provider discussions/deliberations for the purpose of improving care of patients in which pharmacists actively participated and contributed including answering formal inquiries by other healthcare providers.5.54.048.07.00.076.0Multi-healthcare provider patient care

Or percentage out of the total number of patients who were admitted/visited/received care in the healthcare facility per a predefined period of time. CAM: complementary and alternative medicine; IQR: interquartile range; KPI: key performance indicator; M: median.

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