Development of Key Performance Indicators for Capturing Impact of Pharmaceutical Care in Palestinian Integrative Healthcare Facilities: A Delphi Consensus Study
Table 5
The candidate activities and services that consensus was not achieved to consider them as key performance indicators.
#
KPI
Second Delphi round
Third Delphi round
Thematic area
M
IQR
% of panel members who rated the KPI 7–9
M
IQR
% of panel members who rated the KPI 7–9
1
Number of continuing education/training sessions attended/delivered by pharmacists per a predefined period of time.
6.0
4.5
44.0
6.0
4.0
54.0
Professional development
2
Number of therapeutic monitoring orders for medications/CAM ordered/followed up/reviewed by pharmacists per a predefined period of time.
5.5
5.0
42.0
6.0
3.5
46.0
Care
3
Number of high-risk medication/CAM regimens assessed and followed up for therapeutic response by pharmacists on defined intervals.
