Evidence-Based Complementary and Alternative Medicine / 2020 / Article / Tab 5

Research Article

Development of Key Performance Indicators for Capturing Impact of Pharmaceutical Care in Palestinian Integrative Healthcare Facilities: A Delphi Consensus Study

Table 5

The candidate activities and services that consensus was not achieved to consider them as key performance indicators.

#KPISecond Delphi roundThird Delphi roundThematic area
MIQR% of panel members who rated the KPI 7–9MIQR% of panel members who rated the KPI 7–9

1Number of continuing education/training sessions attended/delivered by pharmacists per a predefined period of time.6.04.544.06.04.054.0Professional development

2Number of therapeutic monitoring orders for medications/CAM ordered/followed up/reviewed by pharmacists per a predefined period of time.5.55.042.06.03.546.0Care

3Number of high-risk medication/CAM regimens assessed and followed up for therapeutic response by pharmacists on defined intervals.5.05.040.05.53.044.0Care

IQR: interquartile range; KPI: key performance indicator; M: median.

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