Encountering Anger in the Emergency Department: Identification, Evaluations and Responses of Staff Members to Anger Displays
Figure 1
Response to anger encounter. The participants indicated on a 1–7 point scale the likelihood they would respond in one of the three ways (1) giving in to anger, (2) ignore the anger, (3) call security. Calling security is the only significant difference between the high and low anger ( = 6.91, ).
