Image and Imaging an Emergency Department: Expense and Benefit of Different Quality Assessment Methods

Table 2

Overview of the different phases of an assessment of patient satisfaction.

	Preparation phase
	Project planning
	Create questionnaire (internal/external)
	Preparation of the infrastructure
	Staff training
	Measurement period
	Questionnaire printed or put on line
	Provide questionnaire or access information
	Collect printed questionnaires
	Digitalise printed questionnaires
	Evaluation phase
	Data clean-up
	Evaluation (internal/external)
	Evaluation record