Minimizing ED Waiting Times and Improving Patient Flow and Experience of Care
Table 2
Summary of results and statistical analysis.
Metric
Mean
value
Mean difference
95% Confidence interval of the mean difference
Before* ()
After** ()
Door-to-provider time
63
18.14
<0.001
44.86
(39.83, 49.89)
Total length of stay
204.17
132.29
<0.001
71.88
(62.24, 81.52)
ED hours on diversion
147.97
0
<0.001
147.97
(96.53, 199.41)
Core measures (%)
71
96.93
<0.001
25.93
(20.15, 31.35)
Left without being seen (%)
4.11
0.92
<0.001
3.18
(2.94, 3.43)
Quarterly volume
7220.83
8044.07
<0.001
823.24
(506.93, 1139.55)
Patient satisfaction Press Ganey (%ile)
11.67
59.36
<0.001
47.69
(38.44, 55.95)
Before: FY05-Q1 to FY06-Q2.
After: FY08-Q3 to FY11-Q4.
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