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Emergency Medicine International
Volume 2016 (2016), Article ID 7158268, 3 pages
http://dx.doi.org/10.1155/2016/7158268
Research Article

Use of the Vocera Communications Badge Improves Public Safety Response Times

1Department of Emergency Medicine, SUNY Upstate Medical University, Syracuse, NY 13210, USA
2New York State University Police Department, SUNY Upstate Medical University, Syracuse, NY 13210, USA

Received 29 December 2015; Accepted 21 February 2016

Academic Editor: Marco L. A. Sivilotti

Copyright © 2016 Jeremy D. Joslin et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Abstract

Objectives. Violence in the Emergency Department (ED) has been a long-standing issue complicated by deficiencies in staff training, ease of weapons access, and response availability of public safety officers. The Vocera Badge is being used by our staff to request public safety assistance in lieu of a formal phone call to the University Police Communications Center. We sought to learn if use of this technology improved officer response times to the ED. Methods. Mean response times were reviewed and descriptive statistics analyzed to determine if the use of the Vocera Badge improved public safety officer response times to the ED. Results. Average response times improved from an average of 3.2 minutes (SD = 0.456) in the 6 months before the use of the communication badges to an average of 1.02 minutes (SD = 0.319) in the 6 months after use began. Conclusions. The use of the Vocera Badge seemed to decrease response times of public safety officers to our ED compared with the traditional method of calling a dispatch center to request assistance.