Research Article

Trauma-Informed Approaches in Primary Healthcare and Community Mental Healthcare: A Mixed Methods Systematic Review of Organisational Change Interventions

Table 2

Study characteristics.

Study title, country, study ID, reportsStudy design and durationSettingParticipantsTrauma-informed organisational change interventionOutcome domainsMechanisms proposedModerators identifiedMMAT % yes

Women, Co-occurring Disorders, and Violence Study (WCDVS), US, McHugo 2005, [47, 52, 53]Controlled before-after: repeated cross-sectional, structured interviews with patients. 12 monthsSite 4/D: 4 outpatient community mental health centres (2 intervention vs 2 service as usual) providing mental health, trauma, and substance use services for women with co-occurring disorders and histories of abuse153 intervention 98 control all female; aged 42 (+8.6); 82.1% african american; 76.8% high school; 17.5% employed; 70.1% mood disorder; 23.9% schizophrenia spectrum disorder; 34.3% alcohol disorder; 22.7% crack/cocaine; 10.4% opioidsComprehensive, integrated, trauma-informed, and survivor involved services:
(1) Eight core services (outreach and engagement, screening and assessment, treatment activities, parenting skills training, resource coordination and advocacy, trauma-specific services, crisis intervention, peer-run services);
(2) Integration of trauma-specific, addiction, and mental health services at organisational and clinical level;
(3) Trauma-informed services;
(4) Patients with lived experience in advisory and service provision roles
(1) Patient mental health
(2) Patient substance use
(1) Whole intervention ⟶ change patient health(1) Intervention components71

EQUIP Primary Care Study (Equipping Primary Health Care for Equity), Canada, Browne 2018, [45, 46, 49, 51]Mixed methods: uncontrolled before-after cross-sectional survey with healthcare providers; qualitative interviews with providers; observations of setting and provider meetings; repeated structured interviews with patients. 24 months4 public primary health care clinics from diverse geographical areas that serve marginalised populations86 provider survey 31 provider interviews: 10 nurses, 3 physicians, 4 managers, 5 social service providers, 3 receptionists, 3 administrative, 3 others. 380 hours of observational data. 395 patient repeated structured interviews: 60% female; aged 45.8 (SD 14.6; 18–94); 42% indigenous; 42% did not complete school; 60% unemployed; 29.4% on social assistance; 38.7% disability benefitsAn organisational level, multicomponent health equity EQUIP intervention:
(1) All staff education;
(2) Trauma champions;
(3) Organisational integration of three dimensions of equity-oriented care: cultural safety, trauma- and violence-informed care;
(4) Intervention tailoring to context
(5) Patients with lived experience in advisory role
(1) Provider readiness for trauma-informed care
(2) Patient readiness for disease management
(3) Patient satisfaction
(4) Patient quality of life
(5) Patient chronic pain
(6) Patient mental health
(1) Whole intervention ⟶ change staff awareness and confidence ⟶ tensions ⟶ disrupted usual practice ⟶change organisational culture
(2) Tailoring staff education to local context
(3) EQUIP dose ⟶ change patient comfort and confidence in care ⟶change management health problems ⟶ change patient health
(1) Political and economic environments
(2) Organisational culture.
(3) Implementation process
(4) Staff education
(5) Patient characteristics
88

Aspire to Realize Improved Safety and Equity (ARISE) quality improvement programme, US, Kimberg 2019 [50]Cross-sectional routine dataSan Francisco health network primary care clinics116,871 screening records patients aged 18+Quality improvement programme:
(1) Quality improvement team;
(2) Staff education;
(3) Trauma-informed team-based clinical practice;
(3) Internal single performance metric for depression, alcohol/substance use; interpersonal violence;
(4) Single screening tool and pathway for depression, alcohol/substance use, interpersonal violence;
(5) Cross-sector partnerships;
(6) On-site and external therapy
(1) Provider behaviour regarding trauma-informed careNot reportedNot reported29

Advancing Trauma Informed Care Initiative, US, Dubay 2018 [48]Qualitative service evaluation: interviews with healthcare providers and patients3 organisations providing primary care and behavioural health services to populations with high rates of traumatic experiences:
(1) Women’s HIV clinic at university of California, San Francisco
(2) Montefiore medical group of 22 primary care practices New York
(3) Family health clinic Philadelphia
35 providers: 16 managers, 19 frontline staff (physicians, nurses, social workers, administrative) 6 patients3 different models, common components:
(1) Activities on changing organisational culture;
(2) All staff education and self-care;
(4) Trauma champions;
(5) Screening for trauma;
(6) Trauma-specific services;
(7) Patients with lived experience in advisory role
(1) Provider readiness for trauma-informed care
(2) Provider sense of community
(3) Provider behaviour regarding trauma-informed care
(4) Patient readiness for disease management
(5) Patient access to services
(1) Whole intervention ⟶ change organisational culture.
(2) Staff education ⟶ change awareness, knowledge, skills, staff relationships
(1) Political and economic environments
(2) Organisational culture
(3) Implementation process
(4) Staff education
100

Trauma-informed Young Women’s Clinic, Australia, Brooks 2017, [4244]Qualitative service evaluation: focus groups and interviews with healthcare providers and patientsThe Blue Mountains Women’s Health and Resource Centre, Young Women’s Clinic that serves marginalised populations12 providers: 2 general practitioners, 2 nurses, 2 counsellors, 2 receptionists, art therapist, manager, youth worker, social work intern.
14 patients: aged 12–25; 10 anglo-australian, 1 aboriginal, 2 from culturally and linguistically diverse background, 1 in wheelchair
Trauma-informed youth-oriented clinic:
(1) Women-only policy;
(2) Drop-in appointment with a nurse, counsellor and general practitioner;
(3) Trauma-informed clinical practice;
(4) Drop-in facilitated art group;
(5) Patients with lived experience in service provision role
(1) Provider readiness for trauma-informed care
(2) Patient readiness for disease management
(3) Patient satisfaction
(4) Patient access to services
(5) Patient safety
(1) Whole intervention ⟶ change access to services
(2) Staff self-care⟶change provider feeling valued
(3) Women only space ⟶change access to services, safety, support, better health
(4) Staff education ⟶change awareness
(5) Staff self-care ⟶change provider feeling valued
(6) Safe environment ⟶change patient trust, safety
(7) Shared decision making ⟶change patient education, feeling in control
(1) Implementation process100

One-stop-shop Women’s Centre, UK, Bradley 2020 [41]Qualitative service evaluation: focus groups and interviews with patients, interviews with healthcare providersThe Nelson Trust Charity, One-stop-shop Women’s Centre for women with addiction, history of abuse, and criminal justice involvement4 providers
8 women
Trauma-informed service system:
(1) Hiring practices;
(2) All staff education and self-care;
(3) Trauma champions;
(4) Monthly trauma-informed guide team;
(5) Trauma-informed environment;
(6) Trauma-informed practices;
(7) Patients with lived experience in advisory role
(1) Provider readiness for trauma-informed care
(2) Provider sense of community
(2) Provider behaviour regarding trauma-informed care
(3) Patient readiness for disease management
(4) Patient satisfaction
(5) Patient access to services.
(6) Provider and patient safety
(1) Whole intervention ⟶change patient and provider safety and support, patient self-confidence, confidence in care, health
(2) Women only space ⟶change access to services, safety, support, health
(3) Staff education⟶change provider knowledge, skills
(4) Staff self-care⟶change provider feeling valued
(5) Safe environment ⟶change patient trust
(1) Political and economic environments.
(2) Organisational resources.
(3) Implementation process.
(4) Intervention components
100

Note. MMAT, mixed methods appraisal tool.