Evolution of Experience of Care of Patients with and without Chronic Diseases following a Québec Primary Healthcare Reform
Table 6
Difference in differences (DD) of experience of care, unmet needs, and use of services (%) between users with at least one chronic disease who have FMG-NC, FMG, or NC as usual source of care and those who have another type of medical clinic, 2003–2005 and 2008–2010.
2003–2005
2008–2010
Control group
Experimental group
Diff.
Control group
Experimental group
Diff.
DD
% of change
()
()
()
()
Accessibility of services
7.16
7.27
0.11
0.048
6.73
6.88
0.15
0.004
0.04
0.640
0.6
Continuity
8.58
8.39
−0.19
0.001
8.98
8.66
−0.32
<0.001
−0.13
0.081
−1.5
Comprehensiveness
8.62
8.52
−0.10
0.110
8.56
8.34
−0.22
<0.001
−0.12
0.184
−1.4
Responsiveness
8.82
8.71
−0.11
0.007
8.90
8.86
−0.04
0.277
0.07
0.202
0.8
Perceived care outcomes
8.75
8.65
−0.10
0.119
8.93
8.67
−0.26
<0.001
−0.16
0.044
−1.8
% of users reporting unmet needs for care
17.7
18.5
0.80
0.497
14.3
16.2
1.90
0.080
1.10
0.499
6.1
% of users who attended usual source of primary care six times or more
29.5
32.3
2.80
0.060
25.5
24.4
−1.10
0.394
−3.90
0.049
−12.7
% of users who attended emergency room at least once
