Maternal Satisfaction towards Childhood Immunization Service and Its Associated Factors in Wadla District, North Wollo, Ethiopia, 2019
Table 4
Maternal satisfaction scores for respondents whose children receiving immunization service in Wadla district, North Wollo, Amhara regional state, northeast Ethiopia, 2019, .
Item/variable
Very satisfied (%)
Satisfied (%)
Neutral (%)
Dissatisfied (%)
Very dissatisfied (%)
Health workers’ relationship, attitude, and communication
The behavior of health care provider
175 (25.7)
398 (58.4)
22 (3.2)
80 (11.7)
7 (1.0)
Health care provider greet you
166 (24.3)
389 (57.0)
12 (1.8)
99 (14.5)
16 (2.3)
Health care providers being respectful, compassionate, and polite
193 (28.3)
344 (50.4)
81 (11.9)
44 (6.5)
20 (2.9)
Information was given by health worker regarding vaccines and benefits of vaccinations
157 (23.0)
365 (53.5)
18 (2.6)
123 (18.0)
19 (2.8)
Possible side effects of the vaccines well-described in a way clients could understand
105 (15.4)
284 (41.6)
83 (12.2)
179 (26.2)
31 (4.5)
The attitude of service providers towards clients
127 (18.6)
332 (48.7)
180 (26.4)
37 (5.4)
6 (.9)
Competence of health care provider
134 (19.6)
365 (53.5)
99 (14.5)
62 (9.1)
22 (3.2)
Confidentiality discussion providers with clients
110 (16.1)
302 (44.3)
233 (34.2)
36 (5.3)
1 (.1)
Health care provider respecting your decision
120 (17.6)
314 (46.0)
179 (26.2)
62 (9.1)
7 (1.0)
Physical environment
Sanitation and hygiene of the facility
128 (18.8)
378 (55.4)
40 (5.9)
120 (17.6)
16 (2.3)
Building and infrastructure
112 (16.4)
336 (49.3)
69 (10.1)
131 (19.2)
34 (5.0)
Waiting place clean and comfortable
74 (10.9)
405 (59.4)
61 (8.9)
135 (19.8)
7 (1.0)
Cleanness of immunization room
108 (15.8)
409 (60.0)
44 (6.5)
117 (17.2)
4 (.6)
Access to drinking water, latrine, and hand-washing facility
