Women’s Satisfaction of Maternity Care in Nepal and Its Correlation with Intended Future Utilization

Table 2

Percentage of the mothers by level of satisfaction with perinatal care ().

Dimension	Very satisfied	Satisfied	Mean satisfaction score	Standard deviation
Accessibility
Waiting time	27.9	52.5	3.9	0.95
Interpersonal communication aspects
Information received	11.2	57.7	3.7	0.70
Politeness of staff	12.8	69.9	3.9	0.64
Physical environment
Assurance of confidentiality	4.0	62.7	3.6	0.73
Cleanliness of facility	7.2	62.4	3.4	0.99
Decision making
Involvement in decision making	8.9	68.3	3.8	0.65
Technical aspect
Level of skill of provider	17.3	67.6	4.0	0.62
Care at facility	12.9	72.8	3.9	0.60

The satisfaction score was constructed by giving scores: fully satisfied = 5; satisfied = 4; neutral = 3; dissatisfied = 2; and fully dissatisfied = 1.