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Journal of Applied Mathematics
Volume 2014, Article ID 394181, 6 pages
Research Article

On-Line Booking Policies and Competitive Analysis of Medical Examination in Hospital

1Service Management Institute of Business School, Sichuan University, Chengdu 610064, China
2The West China Hospital, Sichuan University, Chengdu 610064, China

Received 8 March 2014; Accepted 17 April 2014; Published 7 May 2014

Academic Editor: Jian-Wen Peng

Copyright © 2014 Li Luo et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


From the on-line point, we consider the hospital’s medical examination appointment problem with hierarchical machines. This approach eliminates the need for both demand forecasts and a risk-neutrality assumption. Due to different unit revenue, uncertain demand, and arrival of patients, we design on-line booking policies for two kinds of different situations from the perspective of on-line policy and competitive analysis. After that, we prove the optimal competitive ratios. Through numerical examples, we compare advantages and disadvantages between on-line policies and traditional policies, finding that there is different superiority for these two policies under different arrival sequences.