|
| Latent Variable | Questions in the survey/Observed variables | Notation |
|
| ENVI | Do you think it is very crowded in the bus during peak-hours | |
| (2) Are you satisfied with the cleanness and tidy condition in the bus | |
| (3) Are you satisfied with temperature and odor conditions in the bus | |
| (4) Are you satisfied with overall conditions of facilities in the bus | |
| (5) Are you satisfied with overall conditions of facilities at the station | |
|
| OPER | Are you satisfied with the driving stability and comfort | |
| (2) Are you satisfied with the vehicle speed | |
| (3) Are you satisfied with the courtesy of the crew | |
| (4) Are you satisfied with the average waiting time at stations | |
| (5) Are you satisfied with the punctuality of vehicle at stations | |
|
| CONVSAF | Are you satisfied with the overall condition of driving safety | |
| (2) Are you satisfied with the convenience of transfers | |
| (3) Are you satisfied with the walking distance to stations | |
| (4) Are you satisfied with the frequency of encountering breakdown | |
|
| EMOT | Travelling by bus could have a positive effect on your mood | |
| (2) Do you enjoy the fun of traveling by bus | |
| (3) Do you ever used to think about shifting to another transport mode | |
| (4) Are you feeling really relax and comfortable when taking a bus | |
| (5) Are you a member of bus priority supporters | |
| (6) Are you proud to be a public transit rider | |
| (7) Are you satisfied with the living environment | |
| (8) Sometimes whether taking a bus is subject to other factors | |
| (9) The setup of routes and timetable changes are what you concerned | |
|
| COST | Do you think the fare for bus service is reasonable | |
| (2) Do you think the time cost for bus service is reasonable | |
|
| VALU | Are you satisfied with the service on the basis of the current fare | |
| (2) Are you satisfied with the fare at the current level of service | |
|
| EXPE | Overall expectation of bus services | |
| (2) Expectation of the efficiency of bus operations | |
| (3) Expectation of bus services that would meet personalized needs | |
|
| SATI | Do you satisfied with the bus services | |
| (2) Do you think the quality of service is as you expected | |
| (3) Do you think the current service quality is not far from the ideal level | |
|
| LOYA | Are you sure PT will still be your first choice in future | |
| (2) Are you sure PT will still be your first choice even if the fare rise | |
| (3) Are you sure PT will still be the first choice even if the quality retains | |
| (4) Do you think traveling by bus is very suitable for you | |
| (5) Do you think PT will still be your choice even if you can afford a car | |
| (6) Do you think the bus service quality can be comparable to that of a car | |
| (7) Have you always had positive attitudes towards bus services | |
|
