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Latent Variable | Questions in the survey/Observed variables | Notation |
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ENVI | Do you think it is very crowded in the bus during peak-hours | |
(2) Are you satisfied with the cleanness and tidy condition in the bus | |
(3) Are you satisfied with temperature and odor conditions in the bus | |
(4) Are you satisfied with overall conditions of facilities in the bus | |
(5) Are you satisfied with overall conditions of facilities at the station | |
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OPER | Are you satisfied with the driving stability and comfort | |
(2) Are you satisfied with the vehicle speed | |
(3) Are you satisfied with the courtesy of the crew | |
(4) Are you satisfied with the average waiting time at stations | |
(5) Are you satisfied with the punctuality of vehicle at stations | |
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CONVSAF | Are you satisfied with the overall condition of driving safety | |
(2) Are you satisfied with the convenience of transfers | |
(3) Are you satisfied with the walking distance to stations | |
(4) Are you satisfied with the frequency of encountering breakdown | |
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EMOT | Travelling by bus could have a positive effect on your mood | |
(2) Do you enjoy the fun of traveling by bus | |
(3) Do you ever used to think about shifting to another transport mode | |
(4) Are you feeling really relax and comfortable when taking a bus | |
(5) Are you a member of bus priority supporters | |
(6) Are you proud to be a public transit rider | |
(7) Are you satisfied with the living environment | |
(8) Sometimes whether taking a bus is subject to other factors | |
(9) The setup of routes and timetable changes are what you concerned | |
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COST | Do you think the fare for bus service is reasonable | |
(2) Do you think the time cost for bus service is reasonable | |
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VALU | Are you satisfied with the service on the basis of the current fare | |
(2) Are you satisfied with the fare at the current level of service | |
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EXPE | Overall expectation of bus services | |
(2) Expectation of the efficiency of bus operations | |
(3) Expectation of bus services that would meet personalized needs | |
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SATI | Do you satisfied with the bus services | |
(2) Do you think the quality of service is as you expected | |
(3) Do you think the current service quality is not far from the ideal level | |
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LOYA | Are you sure PT will still be your first choice in future | |
(2) Are you sure PT will still be your first choice even if the fare rise | |
(3) Are you sure PT will still be the first choice even if the quality retains | |
(4) Do you think traveling by bus is very suitable for you | |
(5) Do you think PT will still be your choice even if you can afford a car | |
(6) Do you think the bus service quality can be comparable to that of a car | |
(7) Have you always had positive attitudes towards bus services | |
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