The Impact of Car-Sharing on the Willingness to Postpone a Car Purchase: A Case Study in Hangzhou, China

Table 8

Responses to satisfaction questions.

Aspects	Accident compensation	Cost	Easy access to outlets	Convenience of getting and returning cars	Cleanliness of car	Car type	Overall satisfaction
Very dissatisfied[%]	2.1	2.6	4.0	3.2	3.7	5.0	1.9
Dissatisfied[%]	14.2	15.8	10.2	5.1	4.6	6.9	4.3
General[%]	32.3	59.8	42.1	29.3	30.1	32.0	33.1
Satisfied[%]	35.2	14.1	31.4	43.8	47.0	42.5	46.1
Very satisfied[%]	16.2	7.7	12.3	18.6	14.6	13.6	14.6