|
| Construct | Item | Code |
|
| Perceived usefulness [31, 32] | Ride-hailing is very useful to my daily travel in general | PU1 |
| Ride-hailing can enhance the effectiveness of my travel | PU2 |
| Ride-hailing can improve the quality of my daily travel | PU3 |
| Ride-hailing can save my time and efforts during travel | PU4 |
| Ride-hailing can save my money during travel | PU5 |
| Perceived enjoyment [28, 32] | I find using ride-hailing service can be enjoyable | PE1 |
| The actual process of using ride-hailing service is pleasant | PE2 |
| I have fun using ride-hailing service | PE3 |
| Using ride-hailing bores me | PE4 |
| Behavioral intention [31, 32] | I intend to take ride-hailing as my usual travel mode in the future | BI1 |
| I intend to use ride-hailing more in the future | BI2 |
| I predict I would use ride-hailing in the future | BI3 |
| I am willing to recommend ride-hailing service to my family members/friends/colleagues | BI4 |
| Compared with traditional taxi, I would prefer to use ride-hailing service | BI5 |
| Subjective norm [32] | My family members/friends/colleagues think that I should use ride-hailing service | SN1 |
| People who are important to me think that I should use ride-hailing service | SN2 |
| My family members/friends/colleagues who has the experience of using ride-hailing service think that I should use ride-hailing service | SN3 |
| In general, my social network has supported me to use ride-hailing service | SN4 |
| Social image [29, 32] | People in my organization who use ride-hailing service have more prestige than those who do not | SI1 |
| Using ride-hailing service will makes me special in my organization | SI2 |
| Using ride-hailing improves my image within the organization | SI3 |
| Perceived value [19] | Compared to the fee that I need to pay, the use of ride-hailing offers value for money | PV1 |
| Compared to the effort to put, using ride-hailing is beneficial to me | PV2 |
| Compared to the time to spend, using ride-hailing is worthwhile to me | PV3 |
| Overall, using ride-hailing delivers me good value | PV4 |
| Perceived policy support [57] | If government encourage the development of ride-hailing industry, I would like to use ride-hailing service | PO1 |
| If government regulates the pricing mechanism of ride-hailing industry, I would like to use ride-hailing service | PO2 |
| If government regulates drivers’ entry condition of ride-hailing industry, I would like to use ride-hailing service | PO3 |
| Perceived fee [28] | The fee that I have to pay for the use of ride-hailing is too high | PF1 |
| The average fee level in ride-hailing market is unstable | PF2 |
| The fee that I have to pay for the use of ride-hailing is reasonable | PF3 |
| I am pleased with the fee that I have to pay for the use of ride-hailing | PF4 |
| Performance risk [28, 29, 32] | Without the resources to use ride-hailing, it would not be easy for me to use ride-hailing service | PR1 |
| Using ride-hailing service makes me feel nervous | PR2 |
| It is uncertain that ride-hailing will work satisfactorily | PR3 |
| It is uncertain that ride-hailing will provide the level of benefits I expect | PR4 |
| It is uncertain that ride-hailing will work safely due to the reason from driver or car | PR5 |
|
