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Journal of Computer Networks and Communications
Volume 2013, Article ID 165146, 28 pages
Review Article

Survey and Challenges of QoE Management Issues in Wireless Networks

1Ministry of Security of Bosnia and Herzegovina, Trg BiH 1, 71000 Sarajevo, Bosnia and Herzegovina
2Faculty of Electrical Engineering and Computing, University of Zagreb, Unska 3, 10000 Zagreb, Croatia

Received 7 September 2012; Revised 8 December 2012; Accepted 12 December 2012

Academic Editor: Raimund Schatz

Copyright © 2013 Sabina Baraković and Lea Skorin-Kapov. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


With the move towards converged all-IP wireless network environments, managing end-user Quality of Experience (QoE) poses a challenging task, aimed at meeting high user expectations and requirements regarding reliable and cost-effective communication, access to any service, anytime and anywhere, and across multiple operator domains. In this paper, we give a survey of state-of-the-art research activities addressing the field of QoE management, focusing in particular on the domain of wireless networks and addressing three management aspects: QoE modeling, monitoring and measurement, and adaptation and optimization. Furthermore, we identify and discuss the key aspects and challenges that need to be considered when conducting research in this area.