Hierarchical Neural Regression Models for Customer Churn Prediction

<table class="table-group" id="tab1"><tr><td><table class="table"><tr><td class="thead-hr" colspan="4"><hr/></td></tr><tr class="thead"><td align="left"> </td><td align="center"> </td><td align="center" colspan="2">Actual</td></tr><tr class="thead"><td align="left"> </td><td align="center"> </td><td align="center">Nonchurners</td><td align="center">Churners</td></tr><tr><td class="thead-hr" colspan="4"><hr/></td></tr><tr><td align="left" rowspan="2">Predicted</td><td align="center">Nonchurners</td><td align="center"><span style="width: 8.7250004px;"><svg height="7.9499998" id="M30" style="vertical-align:-0.1638pt" version="1.1" viewbox="0 0 8.7250004 7.9499998" width="8.7250004" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink">
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</svg></span></td></tr><tr><td align="center">Churners</td><td align="center"><span style="width: 92.699997px;"><svg height="16.637501" id="M32" style="vertical-align:-2.3205pt" version="1.1" viewbox="0 0 92.699997 16.637501" width="92.699997" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink">
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</svg>Probability of survival.<br/>
                  **Probability of hazard.<br/></td></tr></table>

Journal of Engineering

tab1

Table 1

Table 1: Hierarchical Neural Regression Models for Customer Churn Prediction 