Level of Patient Satisfaction with Inpatient Services and Its Determinants: A Study of a Specialized Hospital in Ethiopia

Table 5

Relationship of net overall patient satisfaction level with services of BLSH, Addis Ababa, Ethiopia, December 2015.

Variables	B	95% CI		value
		Lower B	Upper B
Services utilization-related information
Information on services provided	5.957	5.157	6.757	<0.001
Admitting processes of the hospital	5.213	4.419	6.006	<0.001
Waiting time to receive service	1.891	1.016	2.766	<0.001
Official visiting hours for service	2.814	1.773	3.855	<0.001
Available signboards in the facility	5.313	4.558	6.068	<0.001
Patient and health care provider interaction
Nursing care	4.664	3.691	5.637	<0.001
Physician service	5.561	4.590	6.533	<0.001
Health education	2.834	1.937	3.732	<0.001
Laboratory and radiology services	5.478	4.676	6.280	<0.001
Pain management	5.576	4.765	6.387	<0.001
Inpatient pharmacy services	5.084	4.322	5.846	<0.001
Facility-related information
Toilet cleanliness	5.292	4.601	5.984	<0.001
Ward cleanliness	6.942	6.033	7.850	<0.001
Room accommodation	6.565	5.741	7.390	<0.001
Bed cleanliness	7.375	6.467	8.282	<0.001
Dietary service	1.861	0.938	2.784	<0.001