Level of Patient Satisfaction with Inpatient Services and Its Determinants: A Study of a Specialized Hospital in Ethiopia

Table 6

Final predictor variables of net overall patient satisfaction in BLSH, Addis Ababa, Ethiopia, December 2015 (N   = 398).

Variables (categories)	Unstandardized B-coefficient	95% confidence interval		value
		Lower B	Upper B
Age
≤35.5 years	—
>35.5 years	0.05			0.662
Presence of caretaker
No	—
Yes	0.00			0.975
Marital status
Single	0.141	0.079	1.625
Married	0.091	0.072	1.253
Divorced	0.034	0.015	1.139
Widowed	0.044	0.021	1.027
Services utilization-related information
Information services	0.902	0.653	1.152
Admitting processes	1.147	0.922	1.373
Waiting time	0.978	0.786	1.169
Visiting hours	0.872	0.608	1.135
Signboards	1.039	0.815	1.263
Patient and health care provider interaction
Nursing care	1.157	0.919	1.395
Physician service	1.423	1.164	1.682	<0.001
Health education	1.006	0.811	1.201
Laboratory and radiology services	0.706	0.478	0.935	<0.001
Pain management	1.379	1.141	1.617	<0.001
Inpatient pharmacy services	2.311	2.118	2.504	<0.001
Facility-related information
Toilet cleanliness	1.500	1.300	1.700	<0.001
Ward cleanliness	1.233	0.946	1.52
Room accommodation	1.311	1.043	1.58	<0.001
Bed cleanliness	1.225	0.92	1.529
Dietary service	1.211	1.008	1.413	<0.001

Variables having value <0.001 and found to be strong predictors of the final model.