Research Article
Using the Integration of Discrete Event and Agent-Based Simulation to Enhance Outpatient Service Quality in an Orthopedic Department
Table 2
Waiting time improvement for the orthopedic department.
| Consultation session | Average real-world waiting time | Average waiting time after applying the proposed approach | Waiting time improvement (%) |
| 1 | 2:00:59 | 1:21:42 | 32.47 | 2 | 2:04:21 | 1:20:38 | 35.16 | 3 | 1:18:46 | 0:56:48 | 27.89 | 4 | 1:03:34 | 0:46:49 | 26.35 | 5 | 1:20:34 | 0:58:18 | 27.64 | 6 | 1:56:54 | 1:21:14 | 30.51 | 7 | 1:23:24 | 0:59:33 | 28.60 | 8 | 2:26:24 | 1:30:26 | 38.23 | 9 | 1:17:42 | 0:54:54 | 29.34 | 10 | 1:58:55 | 1:21:08 | 31.83 | 11 | 2:30:23 | 1:33:46 | 37.65 | 12 | 1:24:27 | 1:01:57 | 26.64 |
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