Research Article
Resource Allocation and Outpatient Appointment Scheduling Using Simulation Optimization
Table 9
Patient classes and paths.
| Class (%) | Description | Path number (%) | Path |
| 1 (54%) | Old (or continuing) cases | 1 (66.67%) | Registration → visual acuity → measure eye pressure/apply eye drops → doctor’s consultation → appointment booking | 2 (33.37%) | Registration → visual acuity → measure eye pressure/apply eye drops → doctor’s consultation → health consultation |
| 2 (27%) | New cases | 1 (92.5%) | Registration → nurse assessment → appointment booking | 2 (7.5%) | Registration → nurse assessment → visual acuity → measure eye pressure → nurse assessment → appointment booking |
| 3 (10%) | Enquiry cases | 1 (10%) | Registration → nurse assessment → leave | 2 (72%) | Registration → nurse assessment → visual acuity → measure eye pressure → nurse assessment → appointment booking# → apply eye drops → doctor’s consultation | 3 (18%) | Registration → nurse assessment → visual acuity → measure eye pressure → nurse assessment → appointment booking# → doctor’s consultation |
| 4 (9%) | Day surgery cases | 1 (100%) | Registration → eye examination → apply eye drops → educational TV session → doctor’s consultation → appointment booking (surgery operation) → nurse reminder |
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First diversion. #Second diversion.
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