Strategic Improvement for Quality and Satisfaction of Hospital Information Systems

Table 2

The final questionnaire of this study.

Constructs	Short name	Items	References
System quality (SQ)	SQ1	Our HIS performs reliably for my patient-care work	Balaban et al. [10]; Xu et al. [33]
	SQ2	The responsible time of our HIS is quick
	SQ3	Our HIS provides necessary features and functions for my work
Information quality (IQ)	IQ1	I can query patient information that I need from our HIS	Bossen et al. [11]; Xu et al. [33]
	IQ2	The information provided by our HIS is sufficiently detailed
	IQ3	The information provided by our HIS is easy to read
Service quality (SEQ)	SEQ1	The service provided by IT departments for HIS is sufficient	Balaban et al. [10]; Wang [15]
	SEQ2	Our IT department is available for assistance with difficulties when using a HIS
	SEQ3	The training for HIS usage is sufficient in our hospital
	SEQ4	When encountering problems in using a HIS, I can also find someone to help me
Satisfaction (SAT)	SAT1	I am satisfied with our HIS	Cohen et al. [12]
	SAT2	I am pleased with using our HIS
	SAT3	I found it enjoyable to use our HIS
	SAT4	I have a favorable experience of using our HIS
	SAT5	I have a positive attitude toward using our HIS for clinical care