Strategic Improvement for Quality and Satisfaction of Hospital Information Systems

Table 5

Reliability and validity.

Constructs	Items	Loadings	CR	AVE
		Full sample/low satisfaction/high satisfaction
System quality (SQ) [10, 33]	SQ1	0.86/0.83/0.81	0.90/0.87/0.85	0.75/0.69/0.65
	SQ2	0.85/0.80/0.78
	SQ3	0.89/0.87/0.83
Information quality (IQ) [11, 33]	IQ1	0.87/0.74/0.90	0.93/0.89/0.94	0.83/0.73/0.84
	IQ2	0.94/0.91/0.93
	IQ3	0.92/0.90/0.92
Service quality (SEQ) [10, 15]	SEQ1	0.89/0.80/0.89	0.93/0.87/0.92	0.76/0.63/0.75
	SEQ2	0.90/0.84/0.91
	SEQ3	0.83/0.74/0.77
	SEQ4	0.88/0.78/0.89
Satisfaction (SAT) [12]	SAT1	0.93/0.83/0.80	0.96/0.90/0.75	0.84/0.64/0.74
	SAT2	0.88/0.65/0.85
	SAT3	0.93/0.85/0.87
	SAT4	0.96/0.89/0.93
	SAT5	0.89/0.77/0.85

Note. CR denotes composite reliability; AVE denotes average variance extracted.