Strategic Improvement for Quality and Satisfaction of Hospital Information Systems

Table 9

Indicator-level importance and performance index.

Sample	Construct	Indicator	Performance	Mean	Importance
Full	System quality (SQ)	SQ1	52.44	55.81	0.14
		SQ2	50.67		0.13
		SQ3	56.44		0.16
	Information quality (IQ)	IQ1	68.00		0.08
		IQ2	61.67		0.10
		IQ3	60.33		0.10
	Service quality (SEQ)	SEQ1	47.78		0.10
		SEQ2	55.33		0.09
		SEQ3	50.22		0.08
		SEQ4	55.22		0.09
Low-satisfaction	System quality (SQ)	SQ1	41.79	44.44	0.16
		SQ2	39.61		0.13
		SQ3	43.24		0.16
	Information quality (IQ)	IQ1	60.14		0.04
		IQ2	50.97		0.08
		IQ3	47.58		0.09
	Service quality (SEQ)	SEQ1	34.06		0.12
		SEQ2	44.69		0.09
		SEQ3	39.61		0.08
		SEQ4	42.75		0.10
High-satisfaction	System quality (SQ)	SQ1	61.52	65.49	0.16
		SQ2	60.08		0.13
		SQ3	67.70		0.19
	Information quality (IQ)	IQ1	74.69		0.14
		IQ2	70.78		0.15
		IQ3	71.19		0.13
	Service quality (SEQ)	SEQ1	59.47		0.06
		SEQ2	64.40		0.05
		SEQ3	59.26		0.04
		SEQ4	65.84		0.06