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Journal of Healthcare Engineering
Volume 2019, Article ID 9691568, 12 pages
Research Article

Six Sigma Application in Healthcare Logistics: A Framework and A Case Study

1Department of Industrial Engineering, The University of Jordan, Amman, Jordan
2Graduate School of Business Administration, The German Jordanian University, Amman, Jordan
3Department of Project Management, Incube Mobility Solutions, Amman, Jordan

Correspondence should be addressed to Lina Al-Qatawneh; oj.ude.uj@henwataql

Received 16 August 2018; Accepted 30 January 2019; Published 14 February 2019

Academic Editor: Ernesto Iadanza

Copyright © 2019 Lina Al-Qatawneh et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


Six Sigma is used heavily in various industrial sectors, yet no noticeable applications are seen in healthcare logistics. This paper reveals the special case of healthcare logistics where cost reduction is not the only factor considered in project selection; performance and criticality of each item in the logistics system are of high importance as well. This paper provides a proposed framework to apply Six Sigma in the area of healthcare logistics. It also presents a case study implementing the proposed framework at a Jordanian hospital. In the case study, the paper reveals how the modifications of the define phase to take into consideration the criticality, cost, and performance of items make typical Six Sigma methodology very beneficial for healthcare logistics. In addition, it shows how the Six Sigma project selection can be done to deal effectively with healthcare logistics issues. This paper paves the road for research to elaborate on ways to use Six Sigma in the area of improving healthcare logistics.