A DEA-Based Decision Support Framework for Organizations’ Performance Evaluation considering TQM and Knowledge Management

Table 1

Definitions of the TQM.

Author(s)	Definition
Dubey and Gunasekaran [40]	TQM is an effective cost management system for continuous efforts to improve people at all levels.
Kanji et al. [41]	It is a process that constantly satisfies the customer’s needs with a reasonable cost using each person’s abilities.
Harnesk and Abrahamsson [42]	TQM is a higher credit symbol.
Taddese and Osada [43]	It is a philosophy which develops the market and improves the success of the company’s business.
Kristianto et al. [44]	It is a strategy to increase customer satisfaction.