A DEA-Based Decision Support Framework for Organizations’ Performance Evaluation considering TQM and Knowledge Management

Table 11

Average of each cluster for SFs of TQM.

Name of pharmaceutical company	Cluster 1	Cluster 2	Cluster 3
	T2, T4, T10, and T14	T3, T6, T7, T8, T9, and T13	T1, T5, T11, and T12
Raha	2.749	3.065	3.299
Goldaru	2.749	2.868	2.99
Jey Pharmed Spandana	3.336	3.014	3.598
Amin	3.203	3.571	3.82
Farabi	3.735	4.055	3.833