A DEA-Based Decision Support Framework for Organizations’ Performance Evaluation considering TQM and Knowledge Management

Table 12

Average of each cluster for SFs of KM.

Name of pharmaceutical company	Cluster 1	Cluster 2	Cluster 3
	K8	K2, K4, K5, K10, and K12	K1, K3, K6, K7, K9, and K11
Raha	3.011	2.848	2.467
Goldaru	2.750	2.675	1.947
Jey Pharmed Spandana	3.456	2.996	2.200
Amin	2.673	2.849	2.314
Farabi	4.007	3.855	4.296