Research Article
A DEA-Based Decision Support Framework for Organizations’ Performance Evaluation considering TQM and Knowledge Management
Table 14
Required data of area chart of TQM.
| | Code | Average of importance values | Average of performance values |
| | T1 | 3.998 | 3.455 | | T2 | 3.758 | 3.180 | | T3 | 3.618 | 3.296 | | T4 | 3.823 | 3.078 | | T5 | 4.040 | 3.641 | | T6 | 3.589 | 3.498 | | T7 | 3.476 | 3.587 | | T8 | 3.608 | 3.263 | | T9 | 4.028 | 2.950 | | T10 | 3.758 | 3.390 | | T11 | 3.193 | 3.531 | | T12 | 3.322 | 3.406 | | T13 | 3.606 | 3.292 | | T14 | 3.823 | 2.969 | | Average | 3.689 | 3.324 |
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