A DEA-Based Decision Support Framework for Organizations’ Performance Evaluation considering TQM and Knowledge Management

Table 2

Definitions of the KM.

Author(s)	Definition
Davenport [47]	It is an effort to discover the hidden assets in people’s minds and turn them into the organizational assets, so that this asset be accessible for all employees to exploit it.
O’Dell et al. [48]	It is a systematic procedure to finding, comprehending, and applying knowledge for value creation.
Choy and Suk [49]	It is a framework for integrating interactions at all activity levels of an organization so that the firm can use its knowledge and, if it is required, gain new knowledge for value creation for its customers and stakeholders. This managerial structure integrates individuals, processes, and technology for sustainable performance development.
Nevo and Chan [50]	It is an integrated procedure to recognize, collect, retrieve, share, and measure an organization’s information capital. The information assets may include databases, documents, mechanisms, methods, or even the experiences of managers.
Karkoulian et al. [51]	It is a way for establishing an organization whose members can gain, share, and create knowledge or employ it for decision-making.