A DEA-Based Decision Support Framework for Organizations’ Performance Evaluation considering TQM and Knowledge Management

Table 3

SFs of TQM.

Code	Success factor
T1	Leadership and top-management support
T2	Organizational culture
T3	TQM strategy
T4	Benchmarking
T5	Organizational structure
T6	Process management, control, and improvement
T7	Data analysis
T8	Customer relationship management
T9	Supplier relationship management
T10	Reward and encouragement
T11	Resource innovation
T12	Training and education
T13	Continuous improvement
T14	Human resource management