A DEA-Based Decision Support Framework for Organizations’ Performance Evaluation considering TQM and Knowledge Management

Table 9

Clustering of SFs of TQM.

Code	Name of pharmaceutical company					Cluster number
	Raha	Goldaru	Jey Pharmed Spandana	Amin	Farabi
	Performance values of success factors of TQM
T1	3.194	2.934	3.722	3.762	3.964	3
T2	2.885	2.789	3.271	3.232	3.786	1
T3	3.194	2.711	3.194	3.69	4.071	2
T4	2.854	2.566	2.917	3.429	3.629	1
T5	3.467	2.979	3.667	4.086	3.839	3
T6	3.144	2.719	3.37	3.603	4.548	2
T7	3.194	3.211	3.222	3.952	4.022	2
T8	2.813	3.276	2.667	3.536	4.357	2
T9	3.028	3.316	3.056	3.714	4.238	2
T10	2.686	2.184	2.625	3.071	3.971	1
T11	3.367	3.358	3.933	3.343	3.625	3
T12	3.167	2.684	3.611	3.5	3.69	3
T13	3	3.105	3	3.571	3.723	2
T14	2.569	2.281	3.222	2.81	3.661	1