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Domain | Sample questions |
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Process of offering the coverage | Please describe the process used to roll out the new coverage in your organization |
(1) What steps are involved in launching it? |
(2) What steps have you completed? |
(3) Who is leading/led the initiative? |
(4) Who structured the roll-out process? |
(5) Please describe your roll-out process to providers |
(6) Please describe your roll-out process to eligible beneficiaries |
(7) What aspects of the rollout have gone well? |
(8) What aspects of the rollout have not gone well? |
(9) What, if any, additional barriers do you anticipate? |
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Enrollment process for families | According to your survey, there is (is not) some type of application/precertification process required. |
Follow-up questions: |
(a) If yes, please describe the process |
(b) Did your company have to create or modify any systems in order to handle this process? Please describe |
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Marketing efforts | (1) Have you received feedback from beneficiaries regarding your marketing/outreach activities? |
(a) If yes, what comments have you received? |
(2) Have you received feedback from your providers/employer groups regarding your marketing/outreach activities? |
(a) If yes, what comments have you received? |
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Engaging providers | (1) How do you regularly communicate with providers? |
(2) Are your dietitians a contracted provider? |
(3) Did you already have enough dietitians in the network, or did you have to contract more? Approximately how many? |
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Engaging families | In addition to the marketing materials described in your survey, please describe any additional approach(es) you are using to engage, inform, and/or educate families. (Read through all prompts) |
(a) Telephone prompts |
(b) Beneficiary incentives |
(c) Internet |
(d) Other |
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