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Journal of Sensors
Volume 2017, Article ID 8972350, 12 pages
Research Article

A Smart Telecare System at Digital Home: Perceived Usefulness, Satisfaction, and Expectations for Healthcare Professionals

1Telematics Systems for Information and Knowledge Society Research Group, Telematics and Electronics Department, Universidad Politécnica de Madrid, Carretera de Valencia, Km 7, Madrid, Spain
2Centro de Referencia Estatal de Autonomía Personal y Ayudas Técnicas (CEAPAT), Institute for Elderly and Social Services (IMSERSO), Ministry of Health, Social Services and Equality, C/Los Extremeños 1, Madrid, Spain

Correspondence should be addressed to María Luisa Martín-Ruiz; se.mpu.letaid@masiram

Received 2 February 2017; Revised 11 May 2017; Accepted 4 July 2017; Published 3 August 2017

Academic Editor: Bruno Andò

Copyright © 2017 Laura Vadillo et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


Sensors, combined with intelligent systems, can enhance the quality of the Telecare services deployed at home, improving the capability for detection of risk situations and the users care. However, there are no specific studies that evaluate this kind of Telecare systems by professionals that work in a Telecare center. This paper shows the results of an assessment of the current satisfaction and future expectations of the Telecare professionals when using advanced Telecare solutions deployed at home. The study has been conducted through structured interviews with 24 Telecare experts working in the Telecare center of the Spanish Red Cross for attending alarm calls for elderly people. The interviews had the support of the TALISMAN Telecare system that is a next-generation Telecare service deployed in the accessible digital home of Universidad Politécnica de Madrid. All participants showed overall satisfaction with TALISMAN and their intention to use it. Results showed that perceived usefulness is an important influencing factor to the intention to use it and the Quality of the Information is a key factor in the perceived usefulness. TALISMAN, as an example of a next-generation Telecare system, is seen as a tool with high potential for improving the care of elderly people at home.