Research Article

A Smart Telecare System at Digital Home: Perceived Usefulness, Satisfaction, and Expectations for Healthcare Professionals

Table 2

Proposed evaluation framework.

ScopeFactorDefinitionEvaluation

User profileUser characteristics [22]Attitude to use (motivation, resistance)
Gender and age
Experience/expertise

Technology acceptance model factorsPerceived ease of use“The degree to which a person believes that using a particular system would be free of effort” [22]
“The measure to determine the degree in which a product can be used easily by certain persons and, thus, to obtain a few proposed aims” [35]
It is easy to use, learn, and remember
It is easy to achieve the system to does what I want
The interaction with the system is clear and understandable
The TALISMAN system does not demand much care and attention
Perceived usefulness“The degree to which a person believes that using a particular system would enhance his or her performance” [22]
Relative advantage is defined as “the degree which an innovation is perceived as being better than its precursor” [36, 37]
It is useful to the job
It increases productivity, job performance, and efficiency
It increases the work quality
It improves patients care and management
It provides a relative advantage
Intention to use“The subjective possibility that a person will perform a behavior” [12]If I have the option to use the system, I would use it

CompatibilityCompatibility“The degree to which an innovation is perceived as being consistent with existing values, needs, and experiences of potential adopters” [36, 37]. It includes compatibility with the organizational structure and environment (politics, business strategy, service delivery protocols, technologies, communications, etc.)”It impacts on my work structure
It changes habits of the workers
It changes structures, protocols, or norms of the service

System qualityEfficiencyIt is evaluated as correct functionality, precision, and quick response. This variable is measured when the system has been used. The use of the system can have positive or negative influence over the system quality perception [32, 33]It offers a quick response
It requires low time and effort
It works correctly (detection of the patient status)
It is accurate in response
ReliabilityThe confidence in that the system works as it should, without faults or outages of the system [32, 33]I trust in the system
FlexibilityThe capability to adapt the system to the telemonitoring needs [32, 33]I worry that the system cannot be adapted to my need
Information qualityDeLone and McLean model [32, 33]Accuracy, clarity, efficiency, completeness, and relevance

Facilitating conditionsIntention to use“Objective factors in the environment that observers agree to make an act easy to accomplish” [38]Some financial and time constraints