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Mobile Information Systems
Volume 2015 (2015), Article ID 649374, 9 pages
Research Article

Effects of Dexterity Level and Hand Anthropometric Dimensions on Smartphone Users’ Satisfaction

1Department of Industrial Engineering, Eskisehir Osmangazi University, Eskisehir, Turkey
2Statistics Department, Yıldız Technical University, Istanbul, Turkey

Received 8 June 2015; Accepted 12 October 2015

Academic Editor: Salil Kanhere

Copyright © 2015 N. Firat Ozkan and Fulya Gokalp-Yavuz. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


The usage of smartphones instead of simple mobile phones increases sharply in our era, especially among young people, because they do multiple tasks with single equipment. This study mainly focuses on smartphone satisfaction by combining hand measurements, smartphone users’ survey results, and hand dexterity levels of corresponding users acquired from Minnesota Manual Dexterity Test (MMDT). Structural Equation Modelling (SEM) is used as a statistical tool to discover the potential direct and indirect relations among user satisfaction, hand dimensions, and dexterity scores. Results indicates that thumb length, hand length, and dexterity level of the users have notable effects on users’ satisfaction with smartphones. Based on the results, a new approach that includes both gross motor skills and physical measurements is suggested to see hidden indirect relations with satisfaction.