Effects of Dexterity Level and Hand Anthropometric Dimensions on Smartphone Users’ Satisfaction

Table 3

Satisfaction questions and rotated component matrix (rotation converged in 3 iterations).

Question codes	Question explanations	Component
		Physical	General
M15	I don’t have difficulty in holding my phone with one hand.		.628
M16	I don’t have difficulty in reaching keys with my thumbs.		.549
M17	I push neither incorrect nor multiple keys with my thumbs.		.630
M18	Even I need to be quick, I don’t make mistakes in my transactions.		.707
M19	I don’t feel strain in my hand, on my fingers or wrist while using my phone.		.707
M20	My phone’s keyboard and keys have appropriate dimensions to be used comfortably.	.637
M21	I am satisfied with my smartphone’s dimensions.	.913
M23	My phone’s physical design doesn’t cause any difficulty of use for me.	.857
M24	I am generally satisfied with my phone.	.937
M25	I like my smartphone.	.888
M26	I am disappointed on my smartphone.	.691

Extraction method: principal component analysis.
Rotation method: Varimax with Kaiser normalization.