Research Article
Effects of Dexterity Level and Hand Anthropometric Dimensions on Smartphone Users’ Satisfaction
Table 3
Satisfaction questions and rotated component matrix (rotation converged in 3 iterations).
| Question codes | Question explanations | Component | Physical | General |
| M15 | I don’t have difficulty in holding my phone with one hand. | | .628 | M16 | I don’t have difficulty in reaching keys with my thumbs. | | .549 | M17 | I push neither incorrect nor multiple keys with my thumbs. | | .630 | M18 | Even I need to be quick, I don’t make mistakes in my transactions. | | .707 | M19 | I don’t feel strain in my hand, on my fingers or wrist while using my phone. | | .707 | M20 | My phone’s keyboard and keys have appropriate dimensions to be used comfortably. | .637 | | M21 | I am satisfied with my smartphone’s dimensions. | .913 | | M23 | My phone’s physical design doesn’t cause any difficulty of use for me. | .857 | | M24 | I am generally satisfied with my phone. | .937 | | M25 | I like my smartphone. | .888 | | M26 | I am disappointed on my smartphone. | .691 | |
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Extraction method: principal component analysis. Rotation method: Varimax with Kaiser normalization.
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